Shipping policy

Shipping Policy

1. Shipment Processing Time All orders are processed within 1 business day (24 hours, excluding weekends and holidays) after the order is placed. Please note that during peak periods, processing time may take longer than usual. Additionally, processing and shipping times may vary.

2. Shipping Methods and Delivery Time The shipping options we offer are: standard and express, depending on the product and supplier. The available delivery will be indicated on the product page.

   • Standard Delivery: 5 to 20 business days | free of charge.
   • Express Shipping: 1 to 4 business days | free of charge.

3. Costs

   • For free delivery threshold: Shipping costs are free for any order with no minimum.
   • The free shipping costs for your order will be indicated and displayed during the checkout.

4. Shipping Restrictions No limitations regarding shipping.

5. Order Tracking Once your order is shipped, you will receive an email with a tracking number. You can track your order using the tracking number on the carrier's website.

6. Damaged or Lost Items If you receive a damaged item or if your order is lost during transportation, please contact us. We will work with you to resolve the issue as quickly as possible, which may include a refund or a replacement.

7. Customs and Import Taxes Please note that customers may be required to pay customs or import taxes that may apply to international orders.